GraphicMail does not tolerate spam. If we become aware that a client is spamming, we terminate their account. Should you suspect that any of our clients are spamming, please notify us at abuse@graphicmail.com.
ISPs and Blacklist administrators are also welcome to email us at abuse@graphicmail.com. If you receive unsolicited email from a GraphicMail client, please click on the link in the email footer to unsubscribe, or click this link to copy paste us the headers or content of the email.

The Policy

In addition to agreeing with our Terms and Conditions, permitted use of GraphicMail includes the sending of recipient solicited graphical newsletters, brochures, promotions, invitations, press releases, product launches and other email campaigns that keep registered customers or members informed.

GraphicMail does not allow Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE - also known as spam). If the recipient has not verifiably granted deliberate permission to receive the email, it will be classified as UCE or UBE. Verifiably granted deliberate permission is (1) written or email proof that the recipient has asked to receive the mailing; (2) electronic proof such as a time/date stamp and originating IP address demonstrating that the recipient did agree to receive such email.

So to clarify, this means you can send to anyone who has opted in to your list via your website, offline or via a co-registration site. You can send on behalf of your customers, if their list are opted in via their website, offline or via a co-registration site.

And to clarify, what is NOT allowed:

• emails harvested from websites
• lists purchased from a 3rd party
• rented list from a 3rd party
• lists that belong to another organization (like a chamber of commerce or a club)
• any unsolicited list even if it is a press release to reporters, prospective customers, prospective voters or potential employers or anyone who has not given you permission to send to them.
• Sending emails to discussion groups

Policy enforcement - how we go about eliminating spam

We reserve the right to monitor all imported mailing lists. This may include auditing of clients' lists - we will, at a minimum, request the following: list source, list age, list collection and confirmation policies.

GraphicMail, users must verify that their lists consist of 100% certifiable opt-in email addresses. Being unable to supply such proof will result in termination of the account.

GraphicMail monitors the content of client emails and flags messages that contain content commonly used in unsolicited emails. This may result in a send being held in queue until the support team is able to contact the sender.

GraphicMail maintains records of IP address and date subscribed for every new subscriber that come through subscription processes we manage.

The footer of every outgoing email contains an unsubscribe and abuse link. If any efforts are made to disable this link we will immediately suspend the account.

If a client is found to be using GraphicMail to send Unsolicited Email, we reserve the right to immediately terminate the client’s account without recourse to refund.

We invite the greater online community to provide us with feedback about our client’s use of GraphicMail. Email us at abuse@graphicmail.com

Complaints Procedure

If we believe that you have sent spam or unsolicited bulk emails through your account, your sending privileges will be temporarily suspended. To determine whether or not you have been spamming, we will:

• Review the content of the relevant email
• Review your list for patterns common to harvested lists
• Review the complaint
• Review the opt-in proof for the relevant email address

Should we find that you have been spamming your account will be suspended without recourse to refund.

If we find that the complaint was a false-positive (someone who subscribed, but forgot that they have done so) we will liaise with both you and the subscriber for proper resolution. Upon resolve your sending privileges will be reinstated.

ISP and Blacklist relationships

We share information regarding our policies and practices with ISPs ad Blacklist administrators and are always keen to discuss possible improvements to reduce messaging abuse. If you are an ISP, mail or blacklist administrator and would like to speak to us, please email abuse@graphicmail.com

Anti-spam Complaints centre

Have you received spam that you believe was sent through our network? Please assist us by pasting the headers of the email you received in the box below. We will allocate the complaint and block your email address. If you don't know how to get email headers click Here - spamcop explains how to get the headers from various email client.